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You may return items within 7 days of delivery if they are unused, unwashed, and in original packaging with tags attached. To qualify, your purchase must be made directly from Fambruh.com and accompanied by proof of purchase.
Eligibility
You may return items within 7 days of delivery if they are unused, unwashed, and in original packaging with tags attached. To qualify, your purchase must be made directly from Fambruh.com and accompanied by proof of purchase.
EXCLUSIONS
Certain items are non-returnable for hygiene and safety reasons, including:
Custom or personalized items
Final sale or discounted items
Digital products and gift cards
We do not accept returns beyond the 7-day window or for items showing signs of wear or damage caused after delivery.
Process
To initiate a return:
1. Email contact@fambruh.com
with your order number and reason for return.
2. Our team will review your request and provide a Return Authorization (RA) if eligible.
3. Ship the product back in its original packaging to the address provided in your RA email.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly shipped by us.
Inspection
Once your return is received, our quality team inspects the item. Approval or rejection of your return will be confirmed via email within 2–3 business days of receipt. Approved returns will proceed to refund or replacement as per your preference.
Refunds
Approved refunds are processed within 7–10 business days to the original payment method. Refunds exclude original shipping fees unless due to a defective or wrong item.
Refunds may take additional time depending on your bank or payment provider.
We do not issue cash refunds or store credits for online purchases.
Replacements
If you receive a defective or incorrect item, we will gladly replace it at no additional cost. Replacement requests must be initiated within 7 days of delivery and include clear photos of the issue for verification.
Late or Missing Refunds
If your refund hasn’t appeared after 10 business days:
Check your bank account again.
Contact your card issuer or bank — processing times vary.
If still unresolved, contact us at returns@fambruh.com
for assistance.
Damage
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item. We’ll arrange a replacement or refund upon verification.
Exchange
At this time, we only replace items that are defective or damaged. Exchanges for size or color are not supported. Customers may return eligible items and place a new order for the desired product.
Cancellation
Orders can be cancelled within 2 hours of placement if they haven’t been shipped. Once dispatched, standard return procedures apply. To cancel, email contact@fambruh.com immediately with your order number.
Contact
For return or refund inquiries, reach us at: Email: contact@fambruh.com