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At Fambruh, your trust is our top priority. This Privacy Policy explains exactly how we collect, use, protect, and respect your personal information when you visit fambruh.com, create an account, place an order, or engage with our services. We are fully committed to transparency, security, and compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and all applicable Indian laws.
Collection
We only collect what’s necessary to deliver a seamless shopping experience. This includes your full name, email address, phone number, shipping and billing addresses, and payment details — which are securely processed through Razorpay and never stored on our servers. We also record your order history, wishlist items, saved preferences, and browsing behavior such as pages visited, device type, and time spent on the site. If you contact us via email, WhatsApp, or contact form, we keep a record of your messages to provide better support.
Usage
Your data powers every step of your Fambruh journey. We use it to process and fulfill your orders, send real-time shipping updates, and coordinate deliveries with trusted logistics partners like UPS, FedEx, and India Post. We personalize your experience by recommending products based on your style and past purchases. With your consent, we send exclusive offers, new collection drops, and style inspiration via email or WhatsApp. We also use anonymized data to improve site performance, fix bugs, and enhance navigation.
Sharing
We never sell, rent, or trade your personal data. We only share it with trusted partners who help us serve you: Razorpay for secure payments, shipping carriers for delivery, and email providers for sending updates. All partners are bound by strict data protection agreements. In rare cases, we may disclose information if required by law, to prevent fraud, or to protect our legal rights.
Rights
You are in full control of your data. You have the right to access, correct, update, or delete your personal information at any time. You can withdraw consent for marketing emails with one click, manage cookie preferences, or request a full export of your data. To exercise any of these rights, simply email privacy@fambruh.com — we will respond within 30 days as required by the DPDP Act.
Security
We use bank-level security to protect your information. All pages are secured with SSL/TLS encryption, payments are tokenized via Razorpay (PCI DSS compliant), and passwords are encrypted using industry-standard hashing. We conduct regular security audits, limit internal access, and maintain secure cloud infrastructure. While no system is 100% immune, we act immediately in the unlikely event of a breach.
Cookies
We use essential cookies to keep you logged in and remember your cart. Functional cookies save your preferences, analytics cookies (via Google Analytics) help us improve the site, and marketing cookies (via Meta Pixel) show you relevant ads. You can manage or disable non-essential cookies anytime through the cookie banner in the bottom corner of our site.
Retention
We keep your data only as long as needed. Order and payment records are retained for 7 years to comply with tax and audit laws. Account data is kept until you delete your account. Marketing preferences are honored until you opt out. Support conversations are retained for 1 year, and anonymized analytics data for up to 26 months. After these periods, data is securely deleted or anonymized.
Children
Fambruh is not intended for individuals under 18. We do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted immediately.
Updates
We may update this policy to reflect new features or legal requirements. Any changes will be posted here with a clear effective date, and significant updates will be communicated via email or a site banner at least 30 days in advance.
Contact
For privacy questions or to exercise your rights, email contact@fambruh.com.